Returns / Return shipment

Return an ordered item.

Do you want to return one or more item(s) purchased from us?

No problem, just contact us via the ticket system or call us, on 0800 992 980 from Monday to Friday, from 9:00 a.m. to 4:00 p.m.

Contact us via the ticket system

Refund of the purchase amount

Once we receive your return and it has been approved as proper, we will refund the purchase price.

However, we can only accept unused items back. If the item shows signs of wear or damage, we will refuse the returned orders. The purchase price will not be refunded in this case.

Heating mats that have already been cut cannot be returned.

Please note the right of withdrawal.

Please send returns to the following address:

warm-on GmbH

i-Park Tauberfranken 18

97922 Lauda-Königshofen, Germany

Please do not return the product to us freight collect!

Unfree returns will be automatically rejected.